Credit unions looking to expand lending and introduce new products often require new technology—but many lack the internal capacity to evaluate systems and manage implementation and ongoing vendor relationships. This session will provide an overview of credit union technologies, including AI, along with considerations to keep in mind when evaluating and adopting new systems. Hear from three practitioners who have implemented technology-based solutions to scale loan operations and expand access in their communities. We will also explore how, through aggregation and collaboration, the credit union service organization (CUSO) model can help credit unions take advantage of proven technologies that they might not be able to implement on their own or how the CUSO model can be used as a tool to strategically outsource certain functions while building internal capacity over time.